Jio unveils world’s 1st Native Video Call Assistant (Bot) at IMC 2019


New Delhi : Mukesh Ambani controlled Reliance Jio Infocomm Ltd (Jio) has unveiled an Artificial Intelligence (AI) based Video Call Assistant (Bot) at India Mobile Congress (IMC) 2019. The AI based Video Call Assistant can be accessed via a 4G phone call, without the need for installing any other application. It has the potential to revolutionize customer support and customer communication use cases.

With this, current customer pain points like endless call-hold music or seemingly never ending IVR wait times can become things of the past. The innovative customer engagement video assistant solution has been developed by Jio in conjunction with US based Radisys, a Reliance Industries Ltd subsidiary and a leader in providing open telecom solutions to service providers worldwide.

AI based Jio Video Call Assistant empowers businesses and other users with speedy and effortless resolution of repetitive queries from their customers, making their frontend communication smooth. It also helps brands to offer an efficient and effortless high-quality customer engagement experience.

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