New Delhi : In view of the devastating flood situation in Kerala, Maruti Suzuki has launched a special drive to support affected customers. The special assistance to customers is an expression of Maruti Suzuki’s solidarity towards those in need.
The company has initiated a series of voluntary measures for customer care. It has set up exclusive teams to coordinate, monitor and provide 24×7 support to customers at over 180 dealer workshops in Kerala.
The Company is also arranging courtesy mobility to customers whose flood affected cars are under repairs. This is being done by providing a loaner car or through tie-ups with cab services. Arrangements such as towing facility, emergency call center are set up for customers at each workshop. Additional spare parts have been requisitioned on a fast track basis. Separate parking areas have been identified to park the impacted cars while they wait for repairs. Maruti Suzuki will also invite the repaired cars for a special follow-up service camp after one month of completion of repair to further ensure trouble free operation.