Mphasis, Partner to Transform Customer and Employee Experience for Enterprises


Biznextindia : Mphasis, an Information Technology (IT) solutions provider specializing in applied technology and business process services, today announced its strategic partnership with, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients. As the Platinum Partner of, Mphasis will benefit from their robust platform technology as well as go-to[1]market, product development and engineering support while augmenting the joint capabilities of both the companies. The partnership aligns into the Mphasis philosophy of being a Cloud-Native and Cognitive-First company. Conversational AI solutions, powered by generative AI technology and large language models (LLMs), have the potential to transform how customers, agents, and employees interact with enterprises, improving experiences and driving operational efficiency. This collaboration aims to revolutionize the way businesses including Banks, Retailers, Insurance, Travel and Healthcare companies interact with their customers by enabling quick deployment of intelligent virtual assistants (IVAs) that enable human-like conversations. Through a long-term engagement, Mphasis and will build synergies to ensure better integration, implementation, solutions development, and product engineering, and deliver top-of-the-line conversational AI solutions to their extensive enterprise customer base that will set new standards for customer, employee, and agent experiences.

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