MUMBAI : Digitate, a software venture of Tata Consultancy Services (TCS) has announced that Canada’s food and pharmacy leader, Loblaw, has successfully deployed its cognitive automation software, ignio, as part of its lT transformation program.
Loblaw embarked on an enterprise lT transformation journey to radically improve user and customer experience, and reduce the cost of operations. lt chose ignio as the preferred tool for lT infrastructure transformation because of its compelling Al capabilities, pre-built knowledge of lT operations, and flexibility to deploy and reuse. Post deployment, ignio has helped Loblaw reduce the mean time to resolve outages to around three-six minutes for specific use cases, as well as automate over 20% of incidents and alerts over the last 10 months. Speedy resolution and reduced outages are helping Loblaw deliver a superior online shopping experience to end customers.
“The promise of ignio is to deliver exponential value in a short time and we are on track to achieve those goals. We are glad to enable o high velocity enterprise transformation program that improves end customer satisfaction and significantly enhances the shopping experience” Akhilesh Tripathi, Global Head of Digitate, said.