RBI issues new guidelines to enhance security of card transactions, allows cardholders to enable, disable cards for online transactions
Biznextindia: With a view to increase the security of card transactions, and improve user convenience, the Reserve Bank of India (RBI) on Wednesday issued several directions to the banks and Authorised Card Payment Networks / Non-Bank PPI issuers.
These directions are issued under Section 10(2) of the Payment and Settlement Systems Act, 2007 (Act 51 of 2007) and shall come into effect from March 16, 2020.
As per the directions..
a) At the time of issue / re-issue, all cards (physical and virtual) shall be enabled for use only at contact based points of usage [viz. ATMs and Point of Sale (PoS) devices] within India. Issuers shall provide cardholders a facility for enabling card not present (domestic and international) transactions, card present (international) transactions and contactless transactions.
b) For existing cards, issuers may take a decision, based on their risk perception, whether to disable the card not present (domestic and international) transactions, card present (international) transactions and contactless transaction rights. Existing cards which have never been used for online (card not present) / international / contactless transactions shall be mandatorily disabled for this purpose.
c) Additionally, the issuers shall provide to all cardholders:
• facility to switch on / off and set / modify transaction limits (within the overall card limit, if any, set by the issuer) for all types of transactions – domestic and international, at PoS / ATMs / online transactions / contactless transactions, etc.;
• the above facility on a 24×7 basis through multiple channels – mobile application / internet banking / ATMs / Interactive Voice Response (IVR); this may also be offered at branches / offices;
• alerts / information / status, etc., through SMS / e-mail, as and when there is any change in status of the card.
However, these provisions are not mandatory for prepaid gift cards and those used at mass transit systems.