New Delhi: Tech Mahindra on Friday announced that it has acquired a 100% stake in Activus Connect, a leading provider of work at home customer experience management solutions. For the acquisition, Tech Mahindra will pay total consideration of up to USD 62 million including earnouts.
The acquisition will bolster Tech Mahindra’s capabilities in emerging workplace solutions and strengthen end-to-end CX portfolio. The acquisition will augment Tech Mahindra’s position as a leading digital transformation enabler in the Work at Home Customer Experience Management domain. Additionally, Tech Mahindra will leverage Activus Connect’s customizable omni-channels and AI-powered compliance analytics platform, SmartVirtual™, to render a secure cloud-based ecosystem of technologies, analytics, and virtual management practices. This will enable friendly, smart, efficient, and effective outcomes for consumers across the globe.
Activus Connect is headquartered in Orlando, Florida, USA and has more than 1750 employees. For the financial year ended 31st December, 2020, the Company had revenue of USD 17 million. Activus Connect offers outsourced customer experience (CX) solutions and SmartVirtual™ technology to support and elevate chat, email, phone, text, video, and social experiences. The acquisition will enable Tech Mahindra to offer multilingual, multichannel, voice & non-voice customer care, sales, retention, social media moderation and technical support to customers across verticals.
“WAH CXM is undergoing disruptive changes due to the pandemic and has given rise to exponential demand in the market. The acquisition of Activus will fill a whitespace, with their unique delivery model, disruptive platform, and expertise in the WAH CXM industry that will add significant value to Tech Mahindra’s offerings and capabilities. We welcome Activus employees into the Tech Mahindra family and look forward to achieve great success together” Vivek Agarwal, President – BFSI, HLS and Corporate Development, Tech Mahindra, said.