Biznextindia : Tata Consultancy Services (TCS), India’s top software exporter has announced a strategic partnership with Swedish retail giant ‘Coop Sweden’ to accelerate its business transformation program, with the introduction of new automation technologies and agile ways of working.
The partnership will help the business prepare for the future and provide a consistent customer experience across its physical and digital platforms. TCS will expand Coop’s existing SAP S/4 HANA Retail platform, incorporating new applications and automation technologies. Additionally, Coop will benefit from TCS’ Machine First'” Delivery Model (MFDM'”) powered by ignio'”, TCS’ award-winning Al / machine learningbased cognitive automation software, which will help automate crucial tasks, reducing resolution delays and improving overall effectiveness and efficiency of enterprise operations.
“ln the digital era, grocery retail businesses have a number of opportunities to better serve customers through omnichannel experiences. We are delighted to partner Coop in transforming every element of its form to fork value chain leveraging our deep domain knowledge and our expertise in Al, loT and automation” said Avinash Limaye, Country Manager, TCS Sweden.